Last Updated: [Insert Date]
Reality (“we,” “us,” or “our”) values your privacy and is dedicated to protecting your personal data. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information when you use our mobile application (the “App”) and associated services (collectively, the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.
We collect personal information that you voluntarily provide when you register for our Services, initiate bookings, interact with app features, or contact us directly.
| Category | Examples | Collected |
|---|---|---|
| Personal identifiers | Name, email address, phone number | YES |
| Profile information | Profile image, username | YES |
| Transactional information | Booking details, payment and invoicing information | YES |
| Device and usage data | IP address, device type, app interactions | YES |
| Location data | Approximate or precise location | YES (with consent) |
Phone Number We collect a phone number to support essential, transactional communication related to user-initiated bookings, including time-sensitive updates, scheduling changes, and operational coordination. Phone numbers are not used for marketing or advertising purposes and are not shared with third parties. Phone number data is retained only for as long as necessary to provide the requested service and in accordance with applicable privacy regulations.
Email Address Email addresses are collected and used for account-related communication and invoicing purposes, including booking confirmations, receipts, transactional notifications, and important service updates. Email is the primary channel for financial and billing-related communication.
We also automatically collect certain information, such as device type, IP address, app usage patterns, interactions, and approximate or precise location data (with your consent).
We process your information to:
Depending on your location, we may process your information based on:
We share personal information only when necessary and limited to the following situations:
| Situation | Examples of Sharing |
|---|---|
| Third-party providers | Payment processing, analytics, IT infrastructure |
| Legal compliance | Responding to lawful requests or regulatory obligations |
| Business transfers | Mergers, acquisitions, or asset sales |
We do not sell personal data and do not share phone numbers for marketing purposes.
We use cookies and similar technologies to enhance functionality, analyze usage patterns, and improve our Services. You may manage cookie preferences through your device or browser settings.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Data that is no longer required is securely deleted or anonymized.
We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no system can be guaranteed to be completely secure.
Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted.
Depending on your jurisdiction, you may have rights including:
Requests can be made by contacting us using the details below.
We currently do not respond to Do-Not-Track (DNT) signals due to the absence of an industry-wide standard.
We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last Updated” date, and material changes will be communicated where appropriate.
If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:
Reality Support Team Email: support@reality-co.com Address: 3427 126th PL SE, Everett, WA 98208